1. SCOPE OF APPLICATION

We, Bauwerk Group, contract exclusively under the terms and conditions outlined herein. These terms and conditions apply to all users of the Business Portal. The contract between Bauwerk Group and the client company, as signed, is the primary agreement and takes precedence over these terms and conditions. Any provisions deviating from or supplementing these terms and conditions—particularly any general terms and conditions of the customer—shall not form part of the contract unless expressly agreed upon in writing by Bauwerk Group. Telephone calls, conversations, documents, e-mails, etc., that deviate from these terms and conditions shall only be valid if confirmed in writing by authorized representatives of Bauwerk Group (an email confirmation is acceptable). Should our current price list or special offers contain more up-to-date terms and conditions of sale, delivery, and payment, these shall take precedence over the corresponding terms below, provided reference to such price lists and/or special offers is made before or upon conclusion of the contract. By placing an order, the buyer confirms that they are familiar with the information sheets and installation instructions published at www.bauwerk-parkett.com and acknowledges that these form an integral part of the purchase contract.

2. REGISTRATION AS A CUSTOMER

You may register as a customer on our Business Portal free of charge. This registration creates a permanent customer account which can be used to place future orders or make inquiries without repeatedly providing personal details. However, registration does not constitute a right or entitlement.
The customer account may only be used personally or through individuals authorized by you. For legal entities or partnerships, registration must be completed by an authorized individual who is named ("authorized persons"). For natural persons, only individuals may be specified as the owner of the customer account.
You must notify us of any changes to the user or authorized person, including the name of the new user. We assume all actions and declarations made under your password are by you, unless otherwise notified. You are responsible for all transactions carried out via the customer account, even if not explicitly authorized. You must immediately report any unauthorized use of the customer account.
The email address used for registration will also be used for communications with you. Information on the collection and processing of personal data can be found in our Privacy Policy available here.
You are required to handle your registration data with care. Disclosure of this data to third parties or enabling third parties to access the customer account by circumventing the registration data is prohibited. If you suspect misuse of your customer account by third parties, you must inform us immediately.
You are responsible for updating your personal details. Changes can be made online after logging into your customer account.
You may request deletion of your registration at any time. Upon deletion, your customer account and all associated personal data will be irrevocably removed, except where statutory retention obligations apply or the information is still required to process orders.
Bauwerk Group reserves the right to discontinue the registration and customer account services on the Business Portal at any time. In such cases, you will be promptly informed, and your customer account along with all associated data will be irrevocably deleted.

3. CONCLUSION OF CONTRACT

When a contract is concluded via the Business Portal (as opposed to exclusively through individual communication), the following applies: The presentation of goods on the Business Portal does not constitute a binding offer to enter into a purchase contract. It is merely a non-binding invitation to order goods through the Business Portal. Before placing an order, you can modify and review the data and selected goods in your shopping cart at any time. By clicking the "Order with obligation to pay" button, you submit a binding offer to purchase the goods in your electronic shopping cart. After receiving your purchase offer, you will receive an automatically generated email confirming receipt of your order (confirmation of receipt). This confirmation of receipt does not signify acceptance of your purchase offer. A contract is not concluded upon receipt confirmation.
A purchase contract is only concluded when we expressly declare acceptance of your purchase offer.

5. FORCE MAJEURE - EXEMPTION FROM LIABILITY

Neither party shall be liable for failure to perform its obligations under this Agreement if such failure is due to acts of public authority, flood, fire, war, riot, civil commotion, natural disaster, strike, lack of access to machinery, equipment, raw materials, or supplies, or other circumstances beyond the control of the parties, provided that the affected party makes all reasonable efforts to remove the hindrance and perform as soon as possible.
If the hindrance persists for more than 2 months, the Buyer may be released from the contract concerning the unfulfilled part. The Buyer shall not be entitled to claim any form of compensation from the Seller due to an extension of the delivery period, release from obligations, or other effects of the force majeure provision. The Seller may only invoke the above exemptions from liability if they have informed the Buyer of the relevant circumstances as soon as possible.
In the event of force majeure or other impediments beyond a party's control, which could not reasonably have been anticipated at the time of entering into the Agreement or avoided, the other party cannot claim compensation or assert other remedies for breach of contract while the impediment exists. Correspondingly, the other party's counter-performance is suspended for as long as the impediment exists. If the impediment or inability to overcome its consequences continues for two months, the affected party may terminate the Agreement with one month's written notice.